Service Agreement Overview
See full Terms and Conditions for specific information.
WELCOME
Cellular One welcomes you. As a privately-owned company operated right here in
East Central Illinois, we value every one of our customers. If you have any
questions concerning your agreement or service, please stop by your local store,
call our toll-free Customer Care line at 1-800-962-4046 from any phone or 611 (a
free call) from your Cellular One phone, email us at wecare@cellular1.net, or
write us at: Cellular One, 28 Towne Centre, Danville, IL 61832.
WIRELESS SERVICE AGREEMENT
By signing our subscriber agreement, you acknowledge that you have received,
read, understand, and agree to the Terms and Conditions explained in the
separate Terms and Conditions Booklet, INCLUDING ITS BINDING ARBITRATION CLAUSE,
as well as the separate brochure containing rates and features of the selected
plan(s) and any addendums, all of which are a part of your agreement. Specific
Terms and Conditions apply to Data Services and are acknowledged with execution
of this document.
SERVICES/COVERAGE LIMITATIONS
Services are not available in all areas. Services are offered only on the
Cellular One home and partner network. Check with your local store for Services
and network coverage. Availability of the Services and network is not
guaranteed; Services are impacted by terrain, weather, equipment and other
factors. Maps illustrating Services’ areas are not guaranteed.
EARLY TERMINATION FEE
If you terminate your service before the end of the service commitment, you are
responsible for the Early Termination Fee of $200 for each service line
activated with this agreement. If your phone is lost, stolen, disabled or you
let another person use it, you are responsible for the full term of the
agreement.
30-DAY CANCELLATION POLICY
Cellular One wants you to be satisfied with your service. As a new subscriber,
you may cancel your service within 30 days of activation without paying an Early
Termination Fee if the service does not meet your expectations. You will be
charged for any usage fees and charges incurred through the time of termination.
You will be responsible for returning all equipment, including accessories, in
like-new condition in the original packaging. If the equipment is not returned,
you will be charged for that equipment at retail cost. If you cancel after the
30-day period, you will be responsible for the Early Termination Fee.
PHONE EXCHANGE POLICY
Cellular One believes satisfaction with your phone is a key to satisfaction with
your service. If within the initial 30-day period referenced above, you find you
are not satisfied with your cellular phone for any reasons other than
manufacturer's defects or damages resulting from user abuse normally covered by
handset replacement coverage, you may exchange the equipment for the desired
model. The phone must be in like-new condition with less than four-hours of talk
time, free of scratches and other cosmetic damage, and include all accessories,
documentation and packaging. The customer will be required to pay any additional
retail price difference for the new model selected. A $25 restocking fee applies
to all exchanges. If the equipment has cosmetic damage, an exchange is not an
option.
CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI)
Federal Communications Commission (FCC) guidelines to protect Customer
Proprietary Network Information (CPNI) require the use of a password when
Subscriber contacts Company for account information, including, but not limited
to, information that is specifically connected to Subscriber’s service
relationship with Company, and call detail information such as services
provided, the dates, numbers involved, times, location, and duration of the
inbound and outbound calls. Please see Terms and Conditions Booklet on how to
obtain information if Subscriber chooses not to use the password or forgets the
password and other information on CPNI.
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